Shipping Policy
Effective Date: August 31, 2026
Dovemarch® is operated by Wuhan Juyuan Tangchuang Network Technology Co.,
Ltd.
Registered Address:
Room 2, 2nd Floor, Building 2, Riyue Shanshui West District, Panlongcheng Economic Development Zone, Huangpi District, Wuhan City, Hubei Province, China
Postal Code: 430312
Customer Service and Privacy Email: service@dovemarch.com
Customer Service Phone: +1 (845) 830-6295
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PDT)
1. Shipping Origin and Coverage
Orders are shipped from China.
Dovemarch® offers worldwide shipping, including delivery to all 50 U.S. states and to supported international destinations.
Our current standard shipping and free-shipping rules apply worldwide to destinations that are available for delivery through our checkout.
We do not impose a general exclusion on P.O. boxes, military addresses, or remote locations. However, delivery availability may depend on the destination, applicable laws, customs requirements, and carrier service coverage.
Some countries, territories, remote areas, or specific addresses may temporarily or permanently be unavailable because of legal restrictions, sanctions, customs restrictions, carrier limitations, safety conditions, or other circumstances outside our reasonable control.
If we are unable to deliver to the shipping address provided after an order has been placed, we will contact you using the contact information associated with your order and explain the available options.
We will not substitute a different delivery address or impose an additional shipping charge without your agreement.
If no reasonable delivery alternative is available, we will cancel the affected order or shipment and issue the applicable refund.
2. Order Processing and Shipment
Orders are generally processed and dispatched within 1–3 business days after payment confirmation.
Business days do not include weekends or public holidays affecting our fulfillment operations.
Promotional events, unusually high order volumes, inventory verification, payment review, or circumstances outside our reasonable control may occasionally result in additional processing time.
Once your order has been dispatched to the carrier, you will normally receive a shipping confirmation email containing available tracking information.
U.S. Orders and Shipment Delays
For orders subject to applicable U.S. law, we intend to ship within the timeframe stated when you place your order.
If we learn that we cannot ship within the promised shipment timeframe, we will provide a delay notice as required by applicable law.
The notice may include:
- The reason for the delay where appropriate;
- A revised estimated shipment date, if one can reasonably be provided;
- Your option to agree to the delayed shipment; and
- Your right to cancel the affected order and receive a prompt refund where applicable.
Where applicable law requires your consent to an additional shipping delay, we will seek that consent.
If we cannot obtain required consent, if you choose not to wait, or if we determine that we will not be able to fulfill the affected order, we will cancel the affected order or unshipped portion and provide a prompt refund in accordance with applicable law.
Nothing in this section limits any stronger shipment, cancellation, or refund rights available to you under applicable law.
3. Estimated Transit Times
Estimated transit times begin after your order has been dispatched and are separate from the 1–3 business day processing period.
| Destination | Estimated Transit Time |
|---|---|
| United States | 7–15 business days |
| Countries outside the United States | 10–20 business days |
These are estimated carrier transit times and are not guarantees of a particular delivery date unless we expressly state otherwise.
Delivery may be affected by circumstances including:
- Customs clearance;
- Local holidays;
- Weather conditions;
- Carrier disruptions;
- Transportation delays;
- Incorrect or incomplete delivery information;
- Remote destination conditions;
- Local delivery capacity; or
- Other circumstances outside our reasonable control.
If a delay occurs, we will not rely solely on the involvement of a third-party carrier to deny responsibility for addressing your order.
If your shipment does not arrive within the expected delivery period, please contact us so that we can investigate and provide an appropriate resolution.
Any delivery estimate in this Policy does not limit statutory rights you may have regarding delayed or failed delivery.
4. Shipping Fees and Free Shipping
The following standard shipping rates currently apply to orders shipped to supported destinations worldwide:
| Discounted Merchandise Subtotal | Standard Shipping Charge |
|---|---|
| More than US$29.97 | Free standard shipping |
| US$29.97 or less | US$2.99 per order |
Free-Shipping Threshold
Free standard shipping applies when the discounted merchandise subtotal is more than US$29.97.
This means that an order with a discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping.
For example:
- Discounted merchandise subtotal of US$29.97 → US$2.99 shipping
- Discounted merchandise subtotal of US$29.98 → Free standard shipping
- Discounted merchandise subtotal of US$35.00 → Free standard shipping
The threshold is calculated based on the merchandise subtotal after applicable product discounts, promotional discounts, or discount codes have been applied.
The calculation excludes:
- Shipping charges; and
- Any separately itemized taxes or similar government charges.
The free-shipping rule applies worldwide to destinations currently supported through our checkout, subject to any legal, carrier, or delivery restrictions described in Section 1.
If a destination cannot be serviced under our standard shipping arrangements, we will inform you before imposing any different delivery arrangement or additional charge.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
We may occasionally offer additional shipping promotions. Any separate promotion will be subject to the terms disclosed with that promotion.
If we choose to divide one order into multiple shipments, we will not charge you additional shipping solely because we divided the order.
5. Import Duties, Taxes, and VAT
Dovemarch® bears international customs duties, import taxes, and VAT associated with importing your order under our stated shipping arrangements.
These covered import charges will not be added to your order as an unexpected delivery charge after purchase.
You may still be asked to provide information or documentation reasonably required by customs authorities or carriers for customs clearance.
If a carrier or customs authority asks you to pay an import duty, import tax, VAT, or similar import charge that should be covered by Dovemarch® under this Policy, please contact us at:
Please provide your order number and a copy or photograph of the relevant request or notice where reasonably available.
Our Customer Support Team will review the charge and contact you regarding the appropriate resolution.
If you have already paid a valid import charge that Dovemarch® was responsible for under this Policy, please provide reasonable proof of payment so that we can review and arrange the appropriate reimbursement.
6. Tracking, Carrier Investigations, and Split Shipments
After your order is dispatched, we will send a shipping confirmation email containing available tracking information.
Tracking information may take approximately 24–48 hours after dispatch to begin displaying updates.
If tracking remains unavailable, stops updating for an unusual period, shows an unexpected delivery problem, or otherwise does not progress as expected, please contact us at:
Our Dovemarch® Customer Support Team will review your order and, where appropriate, contact the relevant carrier or local delivery partner to investigate.
During an investigation, we will provide you with material updates reasonably available to us.
Once we receive sufficient information from the carrier, delivery partner, tracking records, or other available evidence, our Customer Support Team will contact you with the investigation outcome and the available resolution.
Depending on the circumstances, the resolution may include:
- Continued delivery where the shipment is still safely in transit;
- A replacement shipment;
- Reshipment of a missing item;
- A refund for the affected item or order; or
- Another remedy required by applicable law.
We will consider the available tracking information, carrier investigation, delivery evidence, product availability, the circumstances of the loss or delay, your applicable consumer rights, and, where required by law, your choice of remedy when determining the appropriate resolution.
If a replacement is appropriate but the same product is no longer available, we will offer an appropriate alternative where you agree to it or provide the applicable refund.
Items from the same order may sometimes be dispatched separately.
If an order is split into multiple shipments, we will provide available tracking information for each shipment and will not impose an additional shipping fee solely because we chose to split the order.
7. Address Changes and Cancellation Requests
Please carefully check your:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- State, province, or region;
- Postal or ZIP code;
- Country; and
- Contact information
before submitting your order.
You may request an address change or cancellation within 48 hours of placing your order, provided fulfillment has not progressed too far for the requested change to be made.
Please contact us as soon as possible at:
The 48-hour request period does not guarantee that an order can be changed or cancelled because processing or fulfillment may begin before that period ends.
Once processing, fulfillment, or shipment has progressed beyond the point where a change can reasonably be made, we may be unable to modify the delivery information.
If an address issue prevents delivery, our Customer Support Team will review the circumstances and explain the available options before arranging any replacement shipment or charging any justified additional amount.
We will not change your delivery address or impose an additional charge without informing you.
Nothing in this section limits any statutory cancellation, withdrawal, refund, or other consumer rights that apply to your order.
8. Delayed, Lost, or Undelivered Orders
If your order has not arrived within the estimated delivery window, tracking has stopped progressing for an unusual period, or you believe your package may have been lost, please contact:
Please include your order number and any relevant tracking information.
Our Dovemarch® Customer Support Team will investigate the shipment directly and, where appropriate, contact the carrier or local delivery partner on your behalf.
We will keep you informed of material information received during the investigation.
Confirmed Lost Shipments
If the available evidence confirms that a shipment was lost before delivery, we will provide an appropriate resolution, which may include:
- A replacement shipment at no additional cost; or
- A refund for the affected item or order.
Where applicable law gives you a right to choose between an available replacement and refund, that right will be respected.
If replacement stock is unavailable, we will provide the applicable refund rather than require you to accept a different product without your agreement.
Unresolved Carrier Investigations
We will not require you to wait indefinitely solely because a carrier investigation remains open.
If the investigation cannot be resolved within a reasonable period, we will review the available evidence and applicable consumer law and provide the remedy to which you are entitled.
Packages Marked “Delivered”
A carrier tracking status marked “delivered” does not automatically reject or resolve a genuine non-delivery complaint.
If you report that you did not receive a package marked delivered, we may review information including:
- Carrier delivery records;
- Delivery photographs, where available;
- Delivery location information;
- Your confirmed shipping address;
- Information from local delivery partners; and
- Other reasonably available evidence.
Our Customer Support Team will contact you after the review and explain the outcome and any available replacement, refund, or other remedy.
Nothing in this section removes any statutory right you may have if goods are not delivered as required.
9. Damaged, Incorrect, or Incomplete Deliveries
Please contact us as soon as reasonably possible if your order arrives:
- Damaged;
- With the wrong product;
- With an incorrect quantity;
- Missing one or more products; or
- Otherwise materially incomplete.
To help us investigate promptly, we request that you contact us within 7 days after delivery where reasonably possible.
Please provide:
- Your order number;
- A description of the problem;
- Identification of the affected item; and
- Photographs of the product, packaging, shipping label, or damage where reasonably available.
If photographs are unavailable, we may accept other reasonable evidence appropriate to the circumstances.
Our Dovemarch® Customer Support Team will review the information you provide and may also contact the carrier, warehouse, fulfillment provider, or delivery partner where appropriate.
After the investigation, Dovemarch® will contact you directly with the result and proposed resolution.
Where Dovemarch® or its fulfillment process is responsible for the problem, we will bear the reasonable costs necessary to provide the appropriate remedy.
Depending on the circumstances, available remedies may include:
- Sending a missing item;
- Sending a replacement product;
- Exchanging an incorrect product;
- Refunding the affected product;
- Refunding the affected order where appropriate; or
- Another remedy required by applicable law.
The appropriate remedy will be determined based on the nature of the problem, available evidence, product availability, whether the issue can reasonably be corrected through replacement or completion of the shipment, and your rights under applicable law.
Where applicable law gives you the right to select a particular remedy, we will respect that right.
If we require an incorrect or damaged item to be returned because the problem is our responsibility, we will provide the applicable return instructions and bear the reasonable required return shipping cost.
The requested 7-day reporting period is intended to help us investigate delivery problems promptly. It does not eliminate remedies for hidden defects and does not shorten or override any mandatory consumer protection period or statutory right.
10. Returns and Refunds
Return eligibility, voluntary return conditions, statutory withdrawal rights where applicable, return shipping responsibilities, and refund procedures are described in our Return & Refund Policy.
Before returning any product, please contact:
If a return is approved or otherwise accepted, we will provide the applicable return instructions and return destination.
Our registered business address should not be treated as the return address unless our Customer Support Team specifically instructs you in writing to send an approved return there.
Our registered business address and the return destination designated for a particular return may be different.
Please do not send products to an address obtained independently from our company registration information, website footer, package label, or other source without first following the applicable return procedure.
Nothing in this section limits a statutory return, withdrawal, cancellation, refund, or defective-goods right that applies to you.
11. Consumer Rights and Policy Changes
Nothing in this Shipping Policy excludes, limits, or replaces mandatory consumer rights that apply to you under applicable law.
This includes applicable rights concerning:
- Shipment;
- Delivery;
- Delayed delivery;
- Non-delivery;
- Cancellation;
- Refunds;
- Lost goods;
- Damaged goods;
- Incorrect goods; and
- Defective goods.
Where this Policy provides a lower level of protection than mandatory law applicable to you, the mandatory legal protection will apply.
We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, pricing, operational practices, or legal requirements.
Changes to this Policy will not retroactively reduce shipping or consumer rights that already apply to an order placed before the relevant change.
12. Contact Us
If you have questions regarding order processing, shipping charges, free shipping, tracking, delayed delivery, lost packages, damaged shipments, or any other shipping matter, please contact:
Dovemarch®
Operated by Wuhan Juyuan Tangchuang Network Technology Co., Ltd.
Registered Address:
Room 2, 2nd Floor, Building 2, Riyue Shanshui West District, Panlongcheng Economic Development Zone, Huangpi District, Wuhan City, Hubei Province, China
Postal Code: 430312
Customer Service and Privacy Email: service@dovemarch.com
Customer Service Phone: +1 (845) 830-6295
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PDT)