Terms of Purchase

Effective Date: August 31, 2026

Dovemarch® is operated by Wuhan Juyuan Tangchuang Network Technology Co., Ltd.

Registered Address:
Room 2, 2nd Floor, Building 2, Riyue Shanshui West District, Panlongcheng Economic Development Zone, Huangpi District, Wuhan City, Hubei Province, China

Postal Code: 430312
Customer Service and Privacy Email: service@dovemarch.com
Customer Service Phone: +1 (845) 830-6295
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PDT)

1. Scope and Formation of the Purchase Contract

These Terms of Purchase govern purchases made through dovemarch.com.

References to “Dovemarch®,” “we,” “us,” or “our” mean:

Wuhan Juyuan Tangchuang Network Technology Co., Ltd.

Wuhan Juyuan Tangchuang Network Technology Co., Ltd. is the seller and contracting entity for purchases made through Dovemarch®, unless another seller is expressly identified to you before you complete a transaction.

By placing an order, you make an offer to purchase the selected products on the terms displayed at checkout.

An automated order-confirmation or order-received email acknowledges that we received your order. It does not by itself mean that we have accepted the order.

Unless we expressly confirm acceptance earlier, we formally accept your order when we send a dispatch or shipping confirmation for the relevant products.

The purchase contract for those products is formed at that point.

Payment authorization or collection alone does not constitute order acceptance.

If we do not accept an order, or if an order cannot be fulfilled before acceptance, any amount collected for the canceled product or order will be refunded.

Please also review our Terms of Use, Shipping Policy, Return & Refund Policy, and Privacy Policy.

Mandatory consumer rights take priority over any conflicting provision in these Terms.

2. Prices, Payment, and Pricing Errors

Prices are stated in U.S. dollars (USD) unless another currency is expressly identified.

Before you submit an order, checkout will display the applicable product price, discounts, shipping charge, and any separately itemized taxes or other charges.

Available payment methods are those presented through checkout.

You must be authorized to use the payment method selected.

Payment must be successfully authorized or completed as required by the selected payment method before fulfillment proceeds.

Price changes apply to future transactions and do not automatically change the agreed price of an order already accepted.

If we discover a material pricing error before accepting your order, we may contact you, explain the correct price, and allow you either to confirm the order at the corrected price or cancel the affected order.

We will not increase the price of an accepted order without your agreement except where legally required and permitted.

3. Product Descriptions, Availability, and Substitutions

Please review the product description, selected size, color, dimensions, materials, package contents, instructions, warnings, and other product options before placing your order.

Product images may display colors differently because of lighting or screen settings. Reasonable measurement tolerances may apply where disclosed or inherent in the product.

These qualifications do not permit material differences from the description and do not restrict remedies for defective, unsafe, incorrect, or materially misdescribed goods.

Product availability may change before an order is accepted.

If a product becomes unavailable, we may offer you an alternative product.

We will not substitute another product, color, size, model, quantity, or materially different item without first obtaining your agreement.

If you do not agree to the proposed substitute, we will not require you to accept it.

If we cannot supply the product ordered and no agreed substitute is arranged, we will cancel the affected item and provide the applicable refund.

4. Order Processing and Delivery

Orders are shipped from China.

Dovemarch® offers worldwide shipping to destinations supported through our checkout, including all 50 U.S. states.

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated transit times after dispatch are:

United States: 7–15 business days
Countries outside the United States: 10–20 business days

Processing time and transit time are separate.

Delivery may be affected by customs processing, holidays, weather, carrier disruptions, remote destination conditions, or other circumstances described in our Shipping Policy.

If a shipment is delayed, lost, damaged, or otherwise not delivered as expected, we will investigate the matter and provide an appropriate resolution.

Our use of third-party carriers does not remove obligations that Dovemarch® has to you as the seller.

Please review our Shipping Policy for detailed shipping rules, tracking, delivery investigations, shipping fees, and free-shipping eligibility.

5. Order Changes and Cancellation Requests

You may submit an order change or cancellation request within 48 hours after placing the order by contacting:

service@dovemarch.com

The 48-hour period is a request window only. It does not guarantee that the order can be changed or stopped.

Processing or fulfillment may begin before the 48-hour period ends.

We may therefore be unable to make a requested change or cancellation if the order has already progressed too far in processing, entered fulfillment, been packed, been transferred to a carrier, or otherwise begun shipment.

Please contact us as soon as possible if you wish to change or cancel an order.

If we successfully cancel a fully unshipped order, we will refund the full amount collected for that canceled order, including any shipping charge collected for it.

If only part of an order is canceled, we will refund the canceled products and any associated refundable amounts as required by the circumstances and applicable law.

An approved pre-shipment cancellation refund will generally be initiated to the original payment method within 5–10 business days, or sooner where applicable law requires.

If we are unable to stop an order, this does not eliminate any statutory cancellation, withdrawal, return, defective-goods, or refund right that may apply after dispatch or delivery.

6. Shipping Charges, Free Shipping, and Import Costs

Our current standard shipping rates are:

Discounted merchandise subtotal greater than US$29.97: Free standard shipping
Discounted merchandise subtotal of US$29.97 or less: US$2.99 per order

The free-shipping threshold is calculated using the merchandise subtotal after applicable discounts, excluding shipping charges and separately itemized taxes.

An order totaling exactly US$29.97 in discounted merchandise does not qualify for free shipping.

The applicable charge will be displayed before you complete your purchase.

Dovemarch® bears international customs duties, import taxes, and VAT associated with importing your order under our stated shipping arrangements.

If a carrier or customs authority asks you to pay an import charge that should be covered under our Shipping Policy, please contact us before paying where reasonably possible.

Please review our Shipping Policy for complete terms.

7. Voluntary Returns

Dovemarch® currently offers a 7-day voluntary change-of-mind return program.

You may request an eligible voluntary return within 7 calendar days after receiving the product.

The 7-day period is the deadline for submitting your return request, not the deadline for the returned parcel to arrive at the designated return location.

For an eligible voluntary return, the product must generally be unused, clean, complete, and in substantially the same condition in which it was received, subject to the detailed conditions in our Return & Refund Policy.

After we approve a voluntary return and provide the applicable return instructions, you must generally hand the parcel to the carrier within 3 calendar days.

For a voluntary change-of-mind return, you are responsible for the direct cost of return shipping to the designated return location in China, unless applicable law requires otherwise.

Original outbound shipping charges are not refunded for a voluntary change-of-mind return unless applicable law requires a refund.

If the original order qualified for free shipping, we do not deduct a hypothetical outbound shipping charge from the merchandise refund.

Our registered business address should not automatically be used as a return address.

Please contact service@dovemarch.com before dispatch so that we can provide the applicable return recipient, return address, postal code, and instructions.

The complete rules appear in our Return & Refund Policy.

Our voluntary return program does not replace or shorten mandatory statutory withdrawal or consumer rights.

8. Damaged, Defective, Incorrect, or Missing Products

The unused, clean, and original-condition requirements applicable to voluntary change-of-mind returns do not automatically apply to defective, damaged, incorrect, misdescribed, or incomplete products.

Please contact us as soon as reasonably possible if you receive a damaged or incorrect product, discover a defect, or find that an item or component is missing.

For immediately visible shipping damage, incorrect goods, or missing contents, we request that you report the problem within 7 days after delivery where reasonably possible.

This reporting request helps us investigate promptly but does not extinguish rights relating to hidden defects, defects discovered later, or claims protected by a longer statutory period.

Where the problem is our responsibility, we will bear the reasonable costs necessary to provide the appropriate remedy.

Depending on the circumstances and applicable law, remedies may include supplying a missing item, replacement, exchange, repair where appropriate, price reduction, partial refund, full refund, or another legally required remedy.

Where applicable law gives you the right to choose a particular remedy, that right remains unaffected.

9. Refund Processing

Where a physical product is returned, we will identify and inspect the returned item after it arrives at the designated return location.

Once the inspection has been completed and the refund has been approved, we will generally initiate the refund within 5–10 business days, unless applicable law requires an earlier refund.

Where we determine that no physical return is required, the 5–10 business day period begins after we approve the refund.

Refunds are normally issued to the original payment method unless another method is agreed and legally permitted.

Your card issuer, bank, wallet provider, or other payment service may require additional time after we initiate the refund before the credit appears in your account.

The refundable amount and treatment of original delivery charges depend on the reason for the refund and applicable law, as explained in our Return & Refund Policy.

Nothing in this section extends a mandatory legal refund deadline.

10. Product Use and Safety

Choose products appropriate for your pet and review the instructions, warnings, dimensions, intended use, and safety information supplied with the product.

Supervise pets where appropriate and inspect products regularly for wear or damage.

Stop using a product that becomes damaged or appears unsafe.

Pet products and information provided through the website are not substitutes for veterinary diagnosis or treatment.

Nothing in this section excludes or limits rights relating to defective or unsafe goods or misleading product information.

11. Personal Information and Marketing

Personal information relating to orders and customer interactions is handled as described in our Privacy Policy.

Placing an order does not authorize unrelated promotional marketing or non-essential processing where separate consent is required.

Providing a phone number during checkout, for shipping, or for customer support does not by itself constitute consent to receive marketing text messages.

Transactional communications concerning orders, shipping, returns, refunds, security, or customer support remain separate from promotional marketing.

12. Changes to These Terms and Existing Orders

We may update these Terms of Purchase to reflect changes in our products, operations, shipping arrangements, policies, legal requirements, or business practices.

Unless applicable law requires otherwise, revised Terms apply prospectively to orders placed after the revised version becomes effective.

A later revision does not automatically alter the contractual terms of an order that was already accepted.

The version of these Terms and the relevant product, price, shipping, return, and other commitments applicable when your order was accepted will continue to govern that order unless:

A change is required by applicable law; or
You and Dovemarch® separately agree to the change where legally permitted.

Publishing revised Terms does not retrospectively reduce an existing return entitlement, refund right, agreed price, delivery commitment, or other contractual protection.

13. Liability and Mandatory Consumer Rights

Nothing in these Terms excludes, restricts, or replaces mandatory consumer rights that apply to your purchase.

This includes applicable rights relating to defective goods, unsafe goods, misdescribed products, non-delivery, delayed delivery, statutory withdrawal, refunds, product liability, fraud, and other responsibilities that cannot lawfully be excluded.

Our voluntary return and refund policies supplement rather than replace statutory remedies.

Where a provision in these Terms conflicts with a mandatory legal right applicable to you, the mandatory right takes priority.

14. Governing Law and Disputes

The governing-law and dispute-resolution provisions in Section 13 of our Terms of Use apply to purchases governed by these Terms of Purchase.

In summary, those provisions provide that, subject to mandatory consumer protections, the contractual relationship is governed by the laws of the People's Republic of China.

They also preserve any mandatory right you have to rely on consumer protections applicable in your country or region and any right to bring a claim before another competent court where applicable law permits.

Please review Section 13 – Governing Law and Dispute Resolution of the Terms of Use before completing a purchase.

Nothing in this section requires you to waive a mandatory consumer right or statutory remedy.

15. Relationship With Other Policies

These Terms of Purchase should be read together with our:

If a specific Shipping Policy or Return & Refund Policy provision gives you a more favorable voluntary commercial right, that provision will apply to the relevant matter.

Mandatory law takes priority over any conflicting website policy.

16. Contact Us

The seller and contracting entity for purchases covered by these Terms is: