Effective Date: August 31, 2026
Dovemarch® is operated by Wuhan Juyuan Tangchuang Network Technology Co., Ltd.
Registered Address:
Room 2, 2nd Floor, Building 2, Riyue Shanshui West District, Panlongcheng Economic Development Zone, Huangpi District, Wuhan City, Hubei Province, China
Postal Code: 430312
Customer Service and Privacy Email: service@dovemarch.com
Customer Service Phone: +1 (845) 830-6295
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PDT)
As described in our Privacy Policy, Dovemarch® may collect personal information when you interact with our website, purchase pet supplies, pet care products, and everyday pet essentials, place an order, communicate with us, or otherwise use our services.
Depending on the services and technologies actually used on our website, this information may include contact information, order information, transaction information, device and browser information, website interactions, and other information described in our Privacy Policy.
We may disclose certain personal information to service providers that help us operate our store, process payments, fulfill and deliver orders, provide customer support, maintain security, and perform other business functions.
If advertising, analytics, or similar services are actually enabled, certain technical or website-interaction information may also be processed for measurement or advertising purposes, subject to applicable law and available privacy rights.
Your Right to Opt Out
Under certain U.S. state privacy laws, some disclosures or uses of personal information may be considered a “sale” of personal information, “sharing” of personal information, or processing for “targeted advertising.”
Depending on your state of residence, the nature of our processing, and applicable law, you may have the right to opt out of one or more of these activities.
How to Submit an Opt-Out Request
To exercise an applicable opt-out right, please contact us at:
Privacy Email: service@dovemarch.com
Please identify the type of request you are submitting. For example, you may state that you wish to:
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Opt out of the sale of personal information;
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Opt out of the sharing of personal information;
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Opt out of processing for targeted advertising.
Please provide enough information for us to understand and process your request.
Where the request relates to information associated with an order, account, or identifiable customer record, you may provide the email address associated with that interaction and an order number where relevant.
You should not provide more personal information than reasonably necessary for us to process the request.
You are not required to create an account in order to submit an applicable privacy rights request where the law provides otherwise.
We will process valid requests in accordance with applicable privacy laws.
Online Opt-Out Controls
This page does not represent that an on-page “Opt out” button, account-linking form, or privacy preference panel is available unless such a control is actually displayed and functioning on the Dovemarch® website.
If Dovemarch® makes an online privacy opt-out control available in the future, the instructions shown with that control will explain how to submit and, where applicable, save your preference.
Until such an online control is actually available, applicable opt-out requests may be submitted using the privacy email address listed above.
The availability of an online control does not remove any privacy right that applicable law allows you to exercise through another permitted method.
Global Privacy Control (GPC)
Some browsers, browser extensions, and devices allow users to transmit privacy preference signals such as Global Privacy Control (GPC).
Where applicable law requires us to recognize a valid GPC or other legally recognized opt-out preference signal, and that signal is received and technically supported by the website or relevant services we use, we will process the signal in accordance with applicable law.
A browser-based privacy preference signal generally applies to the browser and device from which the signal is transmitted.
It may not automatically apply to another browser, another device, or information associated with a customer account unless applicable law requires a broader application or the signal can otherwise be associated with the relevant information.
If you want to submit an opt-out request that can reasonably be associated with information we maintain about you, you may also contact:
Browser and Device Preferences
Certain privacy choices may be specific to the browser or device from which they are made.
If a privacy preference is stored locally in a browser and you later clear browser storage, change browsers, change devices, or reset relevant settings, that locally stored preference may no longer be available.
Where applicable law requires a different result, we will follow the applicable legal requirement.
You may also use privacy, tracking, or advertising controls provided by your browser or device where available.
Browser controls do not necessarily affect every type of personal information processing and are not a substitute for submitting a privacy request where a separate request is appropriate.
Other Privacy Rights
Depending on where you live and the law applicable to your personal information, you may have additional privacy rights.
These may include rights to request access to certain personal information, obtain a copy of information, correct inaccurate information, request deletion, obtain information about certain disclosures, opt out of certain sales or sharing, opt out of targeted advertising, limit certain uses of sensitive personal information where applicable, or appeal certain privacy-request decisions.
The availability and scope of these rights depend on your jurisdiction and the circumstances of our processing.
To submit a privacy rights request, please contact:
Privacy Email: service@dovemarch.com
Please describe the right you wish to exercise and provide sufficient information for us to locate the relevant records.
Identity Verification
For certain requests involving access, correction, deletion, or other actions affecting identifiable personal information, we may take reasonable steps to verify your identity where permitted or required by applicable law.
Verification may involve comparing information you provide with information already associated with your order, account, or previous communications.
Information collected specifically for verification will be used for verification and related compliance purposes.
We will not require verification where applicable law prohibits or does not permit it for the particular type of request.
Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.
We may request reasonable documentation showing that the agent has authority to act for you.
Where permitted by law, we may also ask you to verify your identity directly with us.
Authorized agent requests may be submitted to:
Response to Privacy Requests
We will review valid privacy requests and respond within the period required by applicable law.
If we need additional information reasonably necessary to process or verify your request, we may contact you using the information you provided.
If applicable law permits us to extend the response period, we will provide any notice required by that law.
If we deny or limit a request, we will explain the reason where required by applicable law.
Where applicable law provides a right to appeal our decision concerning a privacy request, you may submit an appeal to:
Please identify the original request or decision and state that you are submitting a Privacy Request Appeal.
Confirmation of Your Request
When you submit a privacy request by email, we may send an acknowledgment or other communication confirming that we have received your request.
After the request has been reviewed, we will provide the applicable response, outcome, or additional instructions using the contact information associated with your request.
If an online opt-out tool is introduced in the future, any confirmation displayed by that tool should accurately reflect whether the preference was successfully submitted or saved.
We do not represent that an online preference has been saved unless the relevant technical function is actually available and functioning.
Non-Discrimination
We will not unlawfully discriminate against you for exercising a privacy right available to you under applicable law.
Exercising a privacy right will not by itself affect your ability to purchase products or receive services from Dovemarch®, except where the information concerned is reasonably necessary to provide a particular service or where applicable law permits otherwise.
Privacy Policy
For additional information about how Dovemarch® collects, uses, discloses, retains, transfers, and protects personal information, please review our:
The Privacy Policy also explains our processing purposes, service providers, data-retention practices, international processing, marketing practices, and procedures for exercising applicable privacy rights.
Contact Us
If you have questions about your privacy choices, personal information, or how to exercise an applicable privacy right, please contact:
Dovemarch®
Operated by Wuhan Juyuan Tangchuang Network Technology Co., Ltd.
Registered Address:
Room 2, 2nd Floor, Building 2, Riyue Shanshui West District, Panlongcheng Economic Development Zone, Huangpi District, Wuhan City, Hubei Province, China
Postal Code: 430312
Customer Service and Privacy Email:service@dovemarch.com
Customer Service Phone:+1 (845) 830-6295
Customer Service Hours:Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PDT)